The Virtuous Loop

The Virtuous Loop Overview

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 ext_langTVL_VLoop_Summary

  1. Customer loyalty drives profitability and growthx
  2. Customer satisfaction drives customer loyalty
  3. Value enjoyment drives customer satisfaction
  4. Employee productivity drives value delivery
  5. Employee Loyalty fuels productivity
  6. Employee satisfaction fuels Ioyalty
  7. Internal quality fuels employee satisfaction
  8. Profitability and growth fuel internal quality

 

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